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Community trigger

What is the community trigger?

The community trigger is a process in which you can request a review of the response to your anti-social behaviour complaint.

It brings agencies such as the police, local council and housing providers together to review the investigation of your case.  It also aims to ensure that you have received an appropriate response.

The Community Trigger does not replace our own complaints procedure.  You still have the right to complain to the Local Government Ombudsman or Independent Office for Police Conduct (IOPC) if you are unhappy about the service received from an individual officer or agency. 

Who can apply?

The community trigger can be used by anyone - individuals, businesses or community groups – if one of the following criteria is met:

  • If you (as an individual) have reported the same problem three time or more in the past six months to the council, police and/or Registered Social Landlord

or

  • Different individuals have made reports about the same problem 3 or more times in the past 6 months to the Council, Police or Housing Provider.

If you do not meet this criteria the decision may still be made to carry out a review based on factors such as:

  • The persistence of the anti-social behaviour
  • The harm or potential harm caused by the anti-social behaviour
  • The adequacy of the response from agencies

What can you expect?

Once you have made a request for a community trigger, your council Community Safety Team will ask the agencies involved to provide details of your complaints and the actions taken.

Your request will then be scheduled for discussion at the next Anti-Social Behaviour Risk Assessment Conference (a monthly multi-agency meeting).

You will be sent a letter acknowledging receipt of your request and the date of this meeting. 

At the meeting, partner agencies will carry out an initial assessment to consider if the criteria has been met and the actions that are needed.

If your request does not meet the criteria, a review will not be carried out and you will be informed by letter of the outcome. 

If your request does meet the criteria, the group will undertake a review on how partners have responded and make recommendations on how the problem can be resolved.

A response will be sent to you by the Community Safety Team, explaining the outcome of your review.

If you are unhappy with the way your application was dealt with, or the way the review was carried out, you can contact the Chair of your Local Community Safety Partnership for an evaluation of your case to ensure the correct procedures have been followed.

How do I make a request?

To request a community trigger, visit your local council’s website for details.

North Kesteven District Council

Kesteven Street
Sleaford
Lincolnshire
NG34 7EF
01529 414155 or 01522 699699
www.n-kesteven.gov.uk

South Kesteven District Council

Council Offices
St Peter's Hill
Grantham
Lincolnshire
NG31 6PZ
01476 406080
www.southkesteven.gov.uk

City of Lincoln Council

City Hall
Beaumont Fee
Lincoln
Lincolnshire
LN1 1DD
01522 873378
www.lincoln.gov.uk

West Lindsey District Council

Guildhall
Marshalls Yard
Gainsborough
Lincolnshire
DN21 2NA
01427 676676
www.west-lindsey.gov.uk

East Lindsey District Council

Tedder Hall
Manby Park
Louth
Lincolnshire
LN11 8UP
01507 600206
www.e-lindsey.gov.uk

South Holland District Council

Council Offices
Priory Road
Spalding
Lincolnshire
PE11 2XE
01775 761161
www.sholland.gov.uk

Boston Borough Council

West St
Boston
Lincolnshire
PE21 8QR
01205 314318
www.boston.gov.uk/CommunityTrigger

Please do not call the police to report a trigger. Contact your local authority*

Community trigger reports

The community trigger reports provide a quarterly update on how the community trigger is being used across Lincolnshire.  They include details on:

  • The number of reviews requested
  • The number of reviews not meeting the threshold
  • The number of reviews meeting the threshold, and
  • Any recommendations made as a result of a review

The reports can be downloaded from the Lincolnshire Police website